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Frequently Asked Questions

From the login page, click on the forgot password link then Enter in your email address. An email will be sent to you with all user IDs associated with your email. Click on the user ID and follow the emailed instructions to reset. IF you do not see the forgot password link on your login page please contact customer support.
From the login page, click on the forgot password link then Enter in your email address. An email will be sent to you with all user IDs associated with your email. Click on the user ID and follow the emailed instructions to reset. IF you do not see the forgot password link on your login page please contact customer support.
To add an additional score model you can contact your Account Manager directly or fill out the web form if you do not know who your Account Manager is.
Yes we can make changes to the format of the credit reports. Most commonly used are HTML, TTY2 (plain text) and CV2. Please call customer support or fill out the web form to request the change.

If your account becomes locked due to too many failed attempts, please fill out the web form or contact support.

If you are an admin, you can add a user from the NCC portal.

 

NCCI (Old Platform):

  1. Once you are logged in, click on the configuration tab at the top of your screen.
  2. Select User Settings.
  3. Select Add New User.
  4. Enter the new user’s information, then save.

 

NCCDI (New Platform):

  1. Once you are logged in, select the gray circle at the top right of your web page.
  2. Select Admin
  3. Select User Management
  4. Select the green Add User button
  5. Enter the new user’s information
  6. Select the blue Add User button to save
  7. Once you are back on the users list, select Edit on your new user under the actions column.
  8. Select Credit services and add all appropriate permissions for this user.
  9. Credit Reporting must be selected, or the new user will not be able to log in.
  10. Select update. If you are unable to add a new user or do not have admin permissions, please submit the web form including the dealership information, the new user’s first and last name, their title, or position with the company and email address.

 

I have received a red flag error, can clear it. Please clear the error.

The red flag out of wallet questions and red flag errors can’t be cleared through NCC. If you are using an integrated software such as DealerTrack or RouteOne you will need to reach out to their support for further assistance. In most cases if you receive a red flag error on the consumer we advise collecting physical documentation from them to verify their identity. This includes but is not limited to the SSN or TIN, proof of address and driver’s license. We also recommend reaching out to your dealerships compliance officer for further assistance.