California Privacy Notice



Do Not Sell My Personal Information

Pursuant to the California Consumer Privacy Act of 2018, California residents have the right to request their personal information is not sold. NCC will track your opt-out request for twelve months.

In order for NCC to honor your request to not sell your personal information, we must verify your identity.

For additional questions about this Notice or how to exercise your rights to opt out under the CCPA, please contact us at customersupport@ncdirect.com.

  1. Privacy Notice for California Residents

This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in NCC Privacy Policy (“we,” “us,” or “our”) and applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.

By accepting the terms of this Privacy Policy, you hereby consent to our collection, use, and sharing of your information as described below.

  1. What Information Does NCC Collect?





A. Identifiers.

A real name, alias, postal address,
unique personal identifier, online identifier, Internet Protocol address,
email address, account name, Social Security number, driver’s license number,
passport number, or other similar identifiers.


B. Personal information categories
listed in the California Customer Records statute (Cal. Civ. Code §

A name, signature, Social Security
number, physical characteristics or description, address, telephone number,
passport number, driver’s license or state identification card number,
insurance policy number, education, employment, employment history, bank
account number, credit card number, debit card number, or any other financial
information, medical information, or health insurance information. Some
personal information included in this category may overlap with other


C. Protected classification
characteristics under California or federal law.

Age (40 years or older), race, color,
ancestry, national origin, citizenship, religion or creed, marital status,
medical condition, physical or mental disability, sex (including gender,
gender identity, gender expression, pregnancy or childbirth and related medical
conditions), sexual orientation, veteran or military status, genetic
information (including familial genetic information).


D. Commercial information.

Records of personal property, products
or services purchased, obtained, or considered, or other purchasing or
consuming histories or tendencies.


E. Biometric information.

Genetic, physiological, behavioral, and
biological characteristics, or activity patterns used to extract a template
or other identifier or identifying information, such as, fingerprints,
faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other
physical patterns, and sleep, health, or exercise data.


F. Internet or other similar network

Browsing history, search history,
information on a consumer’s interaction with a website, application, or


G. Geolocation data.

Physical location or movements.


H. Sensory data.

Audio, electronic, visual, thermal,
olfactory, or similar information.


I. Professional or employment-related

Current or past job history or
performance evaluations.


J. Non-public education information
(per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g,
34 C.F.R. Part 99)).

Education records directly related to a
student maintained by an educational institution or party acting on its
behalf, such as grades, transcripts, class lists, student schedules, student
identification codes, student financial information, or student disciplinary


K. Inferences drawn from other personal

Profile reflecting a person’s
preferences, characteristics, psychological trends, predispositions,
behavior, attitudes, intelligence, abilities, and aptitudes.



III. What Does NCC Do with Personal Information?

We may use, share, or disclose the personal information we collect for one or more of the following business purposes:

  • Third parties and/or service providers to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.
  • To fulfill or meet the reason for which the information is provided.
  • To provide you with information, products, or services that you request from us.
  • To provide you with email alerts, event registrations, and other notices concerning our products or services, events, or news that may interest you.
  • To carry out our obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collections.
  • To improve our website and present its contents to you.
  • For testing, research, analysis, and product development.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

 We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

  1. Your Rights and Choices

The CCPA provides consumers (California residents) specific rights regarding personal information. This section describes your CCPA rights and explains how to exercise those rights.

  1. Access to Specific Information and Data Portability Rights
    You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).

If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
  1. Do Not Sell – Opt-Out
    You can always opt not to disclose information to us. You may use the links “Do not sell my personal information” or “Opt-out” links.

You have the right to request that we delete any of your personal information that we collected and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records and where appropriate alert our service providers of your request unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

    1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
    2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
    3. Debug products to identify and repair errors that impair existing intended functionality.
    4. Exercise of free speech, ensure the right of another consumer to exercise their free speech rights or exercise another right provided for by law.
    5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
    6. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
    7. Comply with a legal obligation.
    8. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
  1. Exercising Access and Data Portability

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us either by:

  • Calling our customer support at 877-709-7222 option 1.
  • Choosing the Opt-out or Do Not Sell My Personal Information.

Only your legally authorized representative may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request in sufficient detail to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

  1. Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. We will inform you of the reason and extension period if we require more time (up to 90 days). We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. We will charge a fee to process or respond to your verifiable consumer request. We will provide you with a cost estimate before completing your request.

VII. Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you with a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

VIII. Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you by email or through a notice on our website homepage at www@nccdirect.com.

  1. Contact Information

If you have any questions or concerns regarding our privacy policies, please contact our compliance officer by sending a detailed message to customersupport@nccdirect.com. Alternatively, you may contact us via telephone by calling customer support at 877-709-7222.